After Hours Emergency Polaris Support

Please only call the emergency support number if a problem is encountered that results in a library being unable to carry out critical functions. Critical functions are defined as:

• Login
• Check in/out
• TRACpac searching
• Patron registration

After hours emergency phone number: 1-877-452-8722

Please leave a voice message so that YRL support staff can contact you about your problem. When leaving a voice message, please provide as much information as possible, including your name, the library, and your telephone number.

After hours emergency support is only available during the following times:

• Monday to Thursday 4:30 pm - 8 :00 pm
• Friday 4:30 pm - 6:00 pm
• Saturday 9:00 am - 5:00 pm
• Sunday 1:00 pm - 5:00 pm

Please note: a problem with a single item is not an emergency. Problems that are not emergencies should be directed to PLS headquarters staff on the next business day.