OverDrive Support

• Overdrive Tutorial
• Overdrive Manual
• Introduction to OverDrive
• Getting Started with OverDrive: Walkthrough instructions for the public for help with OverDrive depending on what device they are using
• OverDrive Help Videos: Instructional videos for the public on how OverDrive works and how to download content onto various devices
• Staff Training for OverDrive: On-demand training modules, downloadable PDFs, live webcasts, tools to educate both staff and users, and easy links to OverDrive Help resources
• Peace Library System's Video Tutorials: Additional help for the public with downloading OverDrive content onto various devices
• Peace Library System's Resource Compatibility Help Sheet
• TAL's Toolshed has various guides produced by libraries around Alberta. Use the Filter by Keyword search option under All Training Resources and search for OverDrive and/or the specific type of device you're looking for

Remember: OverDrive items should not be downloaded onto library computers for any reason. Patrons should use their own devices such as their laptops, smartphones and tablets

Adobe Digital Editions Manual

Frequently Asked Questions about Adobe Digital Editions

• English: http://www.adobe.com/ca/solutions/ebook/digital-editions/faq.html
• French: http://www.adobe.com/ca_fr/solutions/ebook/digital-editions/faq.html

Help for Adobe Digital Editions:

• English: https://helpx.adobe.com/ca/contact.html
• French: https://helpx.adobe.com/ca_fr/contact.html

Device Support

Most problems with OverDrive are due to device issues, not a problem with OverDrive itself. If the device is not functioning correctly, your patron should contact the device's manufacturer.

For Apple/iOS devices

• English: https://support.apple.com/en-ca
• French: https://support.apple.com/fr-ca
• Contact information: https://support.apple.com/en-ca/contact

For Samsung devices

• English: http://www.samsung.com/ca/support/
• French: http://www.samsung.com/ca_fr/support/

For Kobo Devices 

• English: https://www.kobo.com/help
• French: https://fr.kobo.com/help
• Kobo Aura ONE: http://help.overdrive.com/customer/en/portal/articles/2535025
• Contact information: https://kobo.frontlinesvc.com/app/lanpag

For Sony eReaders

• English: https://esupport.sony.com/CA/